Privacy Policy

1. Data We Collect

Registration data
Name, date of birth, email address, residential address, and phone number provided during account creation.

Identity verification data
Government-issued ID (passport, driver's licence), proof of address documents, and payment method details collected during the verification process.

Transaction data
Records of all deposits, withdrawals, and bonus transactions associated with your account.

Gameplay data
Session history, game interactions, bet amounts, and outcomes recorded for regulatory compliance and account management purposes.

Technical data
IP address, device type, browser type, and session timestamps collected automatically when you access the platform.

Communications data
Records of live chat sessions, email correspondence, and support interactions.

2. How We Use Your Data

We do not use your data for automated profiling that produces legal or similarly significant effects on you without human review.

3. Data Sharing

Drakaris Casino does not sell personal data to third parties. Data may be shared with:

• Payment processors — to complete deposit and withdrawal transactions
• Identity verification providers — to conduct KYC checks required by our operating licence
• Regulatory authorities — where required by law or regulatory obligation
• Fraud prevention services — to detect and prevent fraudulent account activity
• IT infrastructure providers — who process data on our behalf under data processing agreements

All third parties who handle personal data on our behalf are contractually required to maintain appropriate security standards and use the data only for the specified purpose.

4. Data Retention

Account data is retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements. Gameplay and transaction data is retained for the same period. Data retained solely for marketing purposes (where consent was given and later withdrawn) is deleted upon request.

5. Your Rights

As a registered user, you have the right to:

• Access — request a copy of the personal data we hold on you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of data we are not legally required to retain
• Restriction — request that we limit processing of your data in certain circumstances
• Objection — object to processing based on legitimate interest
• Portability — request your data in a structured, machine-readable format
• Withdrawal of consent — withdraw consent to marketing communications at any time

To exercise any of these rights, contact the support team from your registered account. Requests are processed within 30 days. Complex requests may take up to 90 days; you will be notified if an extension applies.

6. Cookies

Drakaris Casino uses cookies to maintain session state, remember preferences, and collect anonymised analytics data. A cookie consent prompt is displayed on first visit. You can manage cookie preferences at any time via the settings panel or your browser's built-in controls.

Essential cookies (required for the platform to function) cannot be disabled.

7. Security

Personal data is stored using industry-standard encryption. Access to personal data within the organisation is limited to staff with a legitimate operational need. All staff with data access are subject to confidentiality obligations.

In the event of a data breach that poses a risk to your rights, Drakaris Casino will notify affected users and relevant authorities within the timeframes required by applicable law.

8. Changes to This Policy

This policy may be updated to reflect changes in legal requirements or platform practices. The date at the top of this page reflects the most recent revision. Material changes will be communicated via registered email.

9. Contact

For privacy-related queries, data access requests, or complaints, contact the support team via live chat or email from your registered account.